We have the pleasure in announcing our Spring
& Summer training workshops, as follows:
- “Effective Performance Management & Appraisal”
- “Effective Disciplinary, Grievance, Bullying & Harassment Investigations"
- “Successful Absence Management”
These acclaimed workshops are suitable for all
human resources and management staff and provide powerful tools and tips to
assist delegates in dealing with such important workplace matters.
Each session is for one day in duration and
would be delivered on-site at your premises to a group of up to fifteen
delegates by our inspirational trainer and seasoned senior HR professional,
Jenny Churchill Chartered Member of the CIPD.
Please see below for details of each workshop. For an informal discussion and/or booking please speak to Jenny on 01313412550 or email on
jennyc@OnlineHR.co.uk.
“Effective Performance Management & Appraisal”
This one-day course takes a practical look at managing
performance. Experience tells us that performance management tends to be
of those essential areas that are often handled badly or not at all.
The very forum that could help people understand their roles
within the company, be assessed on the quality of their work and gain support
and encouragement; is often ignored or endured simply because the people doing
the performance managing find it deeply uncomfortable and difficult to do.
Effective performance management can have a strong positive
effect on business performance – by helping individuals contribute to their
full potential, enhancing management effectiveness, aligning employees with
organisation goals and improving motivation and morale.
This workshop aims to give delegates real and practical
skills to help individuals become more effective in carrying out on-going
performance management rather than simply carrying out an appraisal at the end
of the year.
Session learning
objectives:
×
Understand
the legal framework relating to performance management
×
Understand
the principles of the performance management cycle
×
Know
what the key principles are when setting SMART Objectives
×
Be
aware of how to conduct an effective performance review meeting
×
Understand
the skills and techniques needed when dealing with difficult conversations
×
Understand
how the organisations’ performance management policy/procedure impacts on the
role and responsibilities of the Line Manager
Workshop
outline
9:20am – session
commences
Welcome, introduction and objectives for the day
Legal framework:
in this session we will consider the legal framework surrounding performance
management; including Employment Rights Act 2002 (as amended), Employment
Rights Act 1996 (as amended) and all equality and anti discrimination
legislation.
Performance management
cycle: we will consider the continuous cycle of managing
performance, in which meetings are held to set, agree expectations and the steps
needed to raise performance standard.
Setting SMART Objectives:
we will use a case study to cover the steps within the process, enabling delegates
to think about how the organisational vision, values and
strategy link into departmental goals, job roles and individual aspirations,
strengths and weaknesses; methods of tracking and assessing performance will
also be covered.
Assessment
of development needs: we will explore the organisational
and individual needs and the options available; as part, considering:
×
What does the individual need to do to do their job
×
How effective they are, especially in key areas
×
What are the skills gaps
×
Development
plans, action required – by whom, by when
×
How
success will be measured
12:30 Lunch break
Undertake
effective performance meeting:
we will explore the skills and techniques needed to deliver effective meetings,
including:
×
Meeting
structure and setting
×
Preparation
and types of information required
×
What
a good review looks like
×
Giving
feedback
Managing difficult conversations: combining
objectives setting and feedback on performance can be very effective in
improving motivation and performance levels; in part we will look at how to manage difficult
conversations. Being able to tackle contentious issues in a balanced, calm and
consistent way is a valued skill in all areas of working life. Role plays will
provide an opportunity to apply learning and get hands on experience of how to
manage discussions around performance, conduct and communication issues.
Policies and Procedures: we will review relevant organisational
policies and procedures associated with performance management and consider how
these policies and procedures impact on the role and responsibility of the Line
Manager.
Lastly, we shall consider were the learning objectives for
the day and the extent to which they were met.
Tool-Kits issued on the day.
4.30pm Close
FEE: £2,295 + VAT
VENUE and DATE:
Your workplace. Dates are available during Spring and Summer 2017. Details upon
request.
Due to the interactive nature of the workshop, delegate
numbers are limited to fifteen.
“Effective Disciplinary, Grievance, Bullying &
Harassment Investigations”
This one-day
course takes a practical look at managing workplace investigations, whether
relating to disciplinary, grievance, harassment or bullying issues.
As part, we
shall consider the legal framework to workplace investigations, disciplinary,
grievance, bullying and harassment; explore the kind of challenges that managers
face in practice in an ever changing work place environment. Further, provide
the tools and techniques to support the development of knowledge and confidence
when managing teams.
The workshop
is participative and interactive as we limit the number of delegates attending
to fifteen. Hence, you will have the opportunity to practice learning
throughout the day in order that you may confidently deliver the learning
outcomes highlighted below.
Session learning objectives:
×
Understand the
legal framework relating to disciplinary, grievance, bullying and harassment
×
Have a full understanding of the procedures
related to the above
×
Be aware of
skills and techniques needed to effectively manage disciplinary and grievance
issues
×
Be
aware of the stages and the techniques needed to effectively manage and resolve
conflict informally
×
Design and
construct a robust and professional investigation report
Workshop
outline
9:20am – session commences
Welcome,
introduction and objectives for the day
The legal framework: in this session we will consider the most important UK legislation
governing discipline and grievances at work; the Employment Act 2008 and the
Employment Tribunals (Constitution and Rules of Procedure) (Amendment)
Regulations 2008.
Disciplinary procedures: within this session we will review the disciplinary
process and procedures and explore how they are being applied within the delegate’s
organisation – a group interactive session will support the learning here. The difference between capability / performance
and conduct will be covered. Other areas
that will be covered; misconduct, bullying and harassment, misuse of social
media, wrongful, unfair and constructive dismissal, potentially fair reasons
for dismissal and procedural flaws.
12:30
Lunch break
Undertake effective investigation
meetings: this
interactive session we will explore techniques to support the delivery of effective
and efficient investigation meetings; in part including:
×
Meeting
structure and setting
×
How to get
to the information you need
×
Dealing with
challenging witness behaviours
×
Knowing when
to stop and bring an investigation meeting to a close
×
Witness
statements and sharing
Considering findings
and reaching conclusions: here the group will organise the facts, evidence and
information gathered into a focussed and concise investigation outcome.
Undertake effective disciplinary
meetings: this
session, we will look at skills, techniques and good practices to deliver effective
meetings, in part including;
×
Meeting
structure, setting
×
Notice,
the right to be accompanied (and by whom), witnesses, acting fairly and reasonably, adjournments potential outcomes
×
Communication,
dismissal and appeal procedure
Managing conflict: here we will look at the
skills and techniques to manage day to day issues informally and alternative
approaches and best practice to dispute resolution. A case study will support
the learning.
Handling grievances: within this session we will cover all stages of
the Acas Code and any further elements of the delegated organisations own
procedures, in part including; with whom to raise the complaint, appropriate
sources of support, timescales, the
right to be accompanied (and by whom), structure and format of meeting.
Lastly,
we shall consider were the learning objectives for the day and the extent to
which they were met.
Tool-Kits issued on the day.
4.30pm Close
FEE: £2,295 + VAT
VENUE and DATE: Your workplace. Dates are available during Spring and
Summer 2017. Details upon request.
Due to the interactive nature of the workshop, delegate
numbers are limited to fifteen.
“Successful
Absence Management”
Absence management is a key
priority for most organisations due to the costs involved and the impact it can
have. It is estimated that absence currently costs over £900 per employee per
year in direct costs. For a small business with 30 employees this means an
average cost of more than £27,000 per year, which is a significant outgoing.
This calculation does not include less tangible costs, which can be just as
significant, such as: lower levels of customer service and productivity,
increase workload for staff and managers, which could impact on staff morale.
The vital role of line managers is a
common theme throughout all best practice guidance on managing absence.
However, there are few resources designed specifically to support line managers
in order for them to be able to carry out their roles effectively. This one day
workshop aims to bridge that gap and give delegates real and practical skills
to develop knowledge, and confidence so that they are equipped to deal with the
situation they find themselves in when managing absence.
Session
learning objectives:
×
Understand the legal framework relating
to absence management
×
Gain a holistic view on how to manage
absence effectively
×
Understand the different approaches,
techniques and interventions that can be used to minimise short and long term
absences
×
Understand how organisations policy and
procedures impacts on the delegates role and responsibility
Workshop outline
9:20am
– session commences
Welcome, introduction and
objectives for the day
Why
managing absence is important: within this session we will
consider the importance of managing absence, the benefits of attendance and the
legal framework associated with absence.
Understanding
and getting to grips with absence: we will look at, current
levels of absence and reasons, how absence is measured, data obtained and the
roles and responsibilities of the employee and manager within the absence
management process.
Managing
short-term absences:
this session looks at:
×
Methods of managing short-term absences
×
Return-to-work interviews
×
Dealing with common problems
×
Embedding policies and best practices
×
Working in small groups we will review the
organisation policy and see how many best-practices are being met and where
improvements can be made
12:30
Lunch break
Managing
long-term absences: this session looks at:
×
Different strategies and interventions
that can be used to minimise long-term absences
×
How to deal with the issues when
managing long term absence
×
The types of support that can be
provided when employees are returning to the workplace
×
Role-plays to practise carrying out a
conversation with an individual who is currently absent from work
×
Utilise a case study to explore
knowledge and understanding of the legal framework covering disability
employment
Practical
skills for managers: we will look at; dealing with
difficult conversations, listening skills and communicating with employees
about absence.
Policies
and Procedures: we will review and consider how these
policies and procedures impact on the role and responsibility of the Line
Manager.
Lastly, we shall consider were
the learning objectives for the day and the extent to which they were met.
Tool-Kits issued
on the day.
4.30pm
Close
FEE: £2,295
+ VAT
VENUE
and DATE: Your workplace. Dates are available during Spring and Summer 2017.
Details upon request.
Due to the interactive nature
of the workshop, delegate numbers are limited to fifteen.
------------------------------------------------------------
For
an informal discussion and/or booking of any of these workshops you can speak to Jenny Churchill on
01313412550 or email on
jennyc@OnlineHR.co.uk.
